Privacy Policy
Last updated: 8th November 2025
Warmflo Heating Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly.
This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
Warmflo Heating Ltd
Registered business location: 11 Allenwater Drive, Fordingbridge Hants SP6 1RB
Email: hello@warmflo.co.uk
Telephone: 0800 411 8090
We are registered and operate in accordance with the UK General Data Protection Regulation (UK GDPR).
2. What Personal Data We Collect
We may collect the following information when you contact us or use our website:
Type of Data | Examples | Why We Collect It |
|---|---|---|
Technical Data | IP address, browser type, website usage patterns | To improve our website performance |
Financial Information | Only when applying for finance via Kanda (handled securely by Kanda) | To help you access payment options |
Home / Property Information | Boiler type, heating system details, photos (if provided) | To assess suitability and provide accurate quotes |
Contact Details | Name, phone number, email, address | To arrange quotes, visits, installations and support |
We do not sell or share your data with third-party marketing companies.
3. How We Use Your Information
We use your information to:
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Provide quotes and heating/plumbing services
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Arrange home visits, installations and follow-up communication
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Register boiler warranties with manufacturers (e.g., Worcester Bosch, Vaillant etc.)
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Contact you regarding servicing reminders (if you opt-in)
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Help you apply for optional finance (through Kanda)
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Improve our website user experience
We will only process your data where we have a lawful basis, such as your consent, fulfilling a contract, or legitimate interest.
4. Finance Applications (Kanda)
If you choose to explore or apply for finance, your information will be securely handled by Kanda, our authorised finance partner.
We do not receive or store your bank/financial details.
For details, please see Kanda’s own Privacy Policy when applying.
5. How We Store and Protect Your Data
Your data is stored securely using encrypted systems and protected from unauthorised access.
We only keep your data for as long as necessary to provide our services or meet legal requirements.
Typical retention period: 6 to 10 years (depending on warranty/installation records).
6. Cookies and Website Tracking
Our website may use cookies to:
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Improve site performance
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Analyse traffic and usage patterns
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Remember user preferences
You can manage or disable cookies in your browser settings.
7. Your Rights
You have the right to:
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Access the data we hold about you
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Request corrections to inaccurate information
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Request deletion of your data (where legally possible)
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Object to or restrict how we process your data
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Withdraw consent for marketing at any time
To exercise any of these rights, email: hello@warmflo.co.uk
8. Sharing Your Data
We only share your personal data with:
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Boiler/Manufacturer warranty providers (where required)
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Our finance partner Kanda (only if you apply for finance)
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Certified engineers working on your installation
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Regulators if legally required (e.g., Gas Safe notifications)
We do not sell or share your data with any unrelated third parties.
9. Changes to This Policy
We may update this policy occasionally to reflect changes in services or regulations. The latest version will always appear on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your data is used, please contact:
Warmflo Heating Ltd
Email: hello@warmflo.co.uk
Telephone: 0800 411 8090